Customer Service Coordinator - Entry Level

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Description

About the role: As a Customer Service Coordinator for TQL, you will be the go-to support for a dedicated Sales Representative. You will play a critical role in overseeing administrative duties, organizing the account, and maintaining a high level of customer service to continuously exceed our customers' expectations. What's in it for you: Up to $16.00/hr Up to $5,000/yr in tuition reimbursement Advancement opportunities with structured career paths and mentoring sessions We win wherever we go - Voted a Top Workplaces USA (2021, 2022) and Forbes America's Best Employers (2022) What you'll be doing: Provide support to a dedicated Sales Representative Schedule appointments and provide updates on shipments Assist with billing and payment responsibilities as needed Input and process accurate shipment data in our state-of-the-art systems Communicate with our shippers, receivers and transportation partners to ensure smooth pickups and deliveries What you need: 1+ year of customer service experience Excellent telephone and communication skills Outstanding organizational skills and attention to detail Hall of Fame work ethic and ability to learn at rapid speed Basic computer skills including some knowledge of Microsoft Excel Ability to thrive and concentrate in a fast-paced open office environment
Associated topics: call center representative, call center specialist, clerk, coordinator, customer service, customer service specialist, intern, rep, telephone, tsr