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IT Hardware/Software Intern -Part Time

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IT Hardware/Software Support Intern - IN PERSON at Downtown Cincinnati Office COVID-19 Safe Environment- Part-time 20 hours a week Summer 2021 Internship.Burke, Inc. (), founded in 1931, is one of the world's leading marketing research companies providing innovation and insights to many top Fortune 100-500 companies in all industries throughout the US. We are great at what we do! That's shown by our top client satisfaction ratings and continued growth. We are also a great place to work with the proof to back it up! Just ask anyone here. And, it's easily shown by our long tenures and just 5% turnover (after all, someone decides to retire occasionally!) Check us out!!It's never only about the work we do - Burke's dynamic culture offers a well-rounded experience for you to grow and give back. You can join in with us as we partner with local organizations each year to give back to our community with ongoing gifts and volunteering roles. We also support and practice environmental sustainability, including our LEED certified building and solar parking canopies. Have fun while at work with monthly planned onsite and offsite activities where employees interact, relax, and have fun together! Stay well through participating in any of our on-site fitness classes or checking out the corporate wellness programs. Thinking more about your career development? Help with input on your customized plan for ongoing development plans, and train and learn on the job and from others in your department too.Our Network Services team is the group that runs all things computer, network, security, software, and related. They help the rest of us get our jobs done without a glitch! As an Intern in this group, you'll work in a small collaborative environment to provide quality technical support by working on hardware and software installations and roll-outs that support approximately 230 internal users. It's a great opportunity to train and grow your skills while applying what you already have learned in school and/or on other intern and co-op jobs.What you'll do: Install, configure and maintain PCs and Mac computer equipment ensuring that all technology is ready for use. Support various troubleshooting, network and system administration efforts with the rest of the team, and other technology-related projects within the department to help improve equipment and processes. Burke's office is closed due to COVID-19 regulations and the safety of all employees. This position in Information Technology, however, is considered essential business to keep technology running for business to continue. There are only a few employees allowed in the office, and this is one. All are working at safe distances, and abiding to all federal and state regulations plus extra precautions we employ to keep you safe. This person must be in the office to perform this job.What You'll Need: Associates or Bachelor's degree in Computer Science, Information Systems, or a related field - in progress or newly complete. A minimum of six months of experience in a similar role with technical support of hardware and software in a professional business environment. Experienced with using and tech support on Dell laptop and desktop computers, Apple/ Macs, Windows 10, and Microsoft Office at a minimum. MS Office Outlook, PowerPoint and Excel is preferred. Knowledge of Windows Server, Active Directory, Microsoft Exchange, Microsoft SQL, Microsoft SCCM, McAfee, O365 Office 365, Cisco Call Manager, Cisco Unity, Cisco networking Ability to communicate positively and professionally with all levels of the companyAs part of our hiring process, Burke conducts a criminal background check on all potential employees. You may be asked to provide additional information for that purpose. (A conviction does not necessarily bar an applicant from employment.) Burke is an Equal Opportunity Employer.
Associated topics: equipment, infrastructure, maintain, maintenance, network, satcom, server, system specialist, system technician, technician
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