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Entry Level IT Support Specialist

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VARtek Services


To contribute to client retention by ensuring clients receive timely, professional technical support to teachers, staff, and students.Essential FunctionsProvide on-site desktop support to teachers, administrators and students-including assistance with the use of hardware, software, and cloud-based applications.Support, monitor, test, and troubleshoot network problems.Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.Provide backup support for workstation analysis, network administration and network security.Assist in defining network and desktop environment policies, procedures and standards.Document break/fix activities in online ticketing system.Provide excellent customer service.Attend school board meetings, as required.Perform other duties as assigned.TravelN/AWork ScheduleMonday-FridayVaries with client hours; normally one hour prior to start of school day until one hour after end of school daySupervisory ResponsibilitiesN/ARequirementsEducation/ExperienceAssociate's degree required; bachelor's degree preferredCertificationsA+ certification preferredValid driver's license; must adhere to company driving policyPhysical RequirementsAbility to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds
Associated topics: assistance, deskside, front desk, information technology analyst, information technology support, service, support analyst, support specialist, technician i, technician ii
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