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Intern - End User - System Admin

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Great American Insurance Group


Overview:Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Groups member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.Responsibilities:This role will join a team that has end-to-end ownership for the Great American End User Delivery Team. Responsible for Config Manager, Operation System Deployment, Application Packaging, Operation System Patching for workstations and servers. The teams goal is to provide a secure, compliant service for the enterprise. We accomplish this through service excellence based on ITIL guidelines, a strong customer relationship and a focus on technology excellence across all aspects of the service. The team is continually introducing new technologies, supporting remote and centralized infrastructure and collaborating with other business IT teams. This role will require the individual to work in a team environment and have good communications, work across various IT service teams, and collaborate with third parties to resolve issues when needed.Responsibilities:Workstations:Testing various PC hardware configurations in lab environmentValidating hardware drivers with updatesLoading systemsDocumentation on the different hardware modelsMobile Devices:Testing with Mobile device teamDocumentationMac:Build testingSoftware and driver testingDocumentationQualifications:Skills:Familiar with Windows 10, Office 365, Mac (optional)Detailed oriented and be able to document procedures.Candidate should have good communication skills (written and verbal)Knowledge of Windows AdministrationAnalytical and problem-solving skills, and the individual must possess a structured, methodical approach to systems administration.Ability to troubleshoot and triage issues.
Associated topics: administrator, infrastructure, maintenance, network administrator, operating system, router, scom sccm, server, system center configuration manager, tcp
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