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Customer Success Manager - Intern


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Company

Quotient

Description

THE OPPORTUNITY

Join Quotient Technology for an exciting and rewarding Internship experience!

Gain valuable industry experience, develop key skills, immerse yourself in our fun and fast-paced work environment, make an impact, and learn alongside the best in the business.

Quotient seeks outstanding student leaders to join our 2020 Summer Internship Program as we build a pipeline of world-class talent for our future!

THE CUSTOMER SUCCESS TEAM

Quotients Customer Success Team builds strong relationships with brands to grow their existing business and encourage new opportunities all while delivering amazing insights that lead to better marketing, client satisfaction, and continued growth.

Customer Success Managers partner with clients and internal cross-functional teams (campaign managers, sales directors, and more), acting as the face of Quotient to our clients, and the clients representative within Quotient.

Building relationships, showing marketing opportunities, solving problems, selling innovation, and educating clients on content marketing trends are at the heart of this function.

EXAMPLES OF CUSTOMER SUCCESS RESPONSIBILITIES

  • Collaborate with internal support teams (e.g., Marketing, Finance, Legal and Operations) to provide the best delivery and support to our customers
  • Assist sales leaders and clients with day to day tasks and optimizations
  • Support the Sales team in securing campaign renewals and new opportunities
  • Run reports (including custom) on campaign performance and provide insights and next steps.
  • Manage the Forecast entry and administration given guidance and direction from the Sales Director
  • Resolve client billing issues (Invoicing questions, billing triage, etc.)
  • Understand, embrace and leverage our full suite of product solutions (Promotions, Shopper, Media, Data, etc.) to be consultative and bring the right solutions to our customers.

QUALIFICAITONS AND ATTRIBUTES WE SEEK

  • Major in business, marketing, advertising or related field with 3.0 or higher GPA
  • Excellent written and verbal communication skills
  • Strong customer service orientation
  • Analytical skills and ability to draw insights from data and reports.
  • Proficient in the use of Microsoft Power Point, Word, Excel and Internet browser tools.
  • Passion for selling and creating value for customers.
  • Excellent organizational skills including strong attention to detail.
  • Strong time management skills including an outstanding ability to work independently and multi-task.

INTERNSHIP LOCATIONS: Cincinnati OH, Nashville TN, Boise, ID

MORE ABOUT QUOTIENT
Quotient Technology Inc (NYSE: QUOT) is the leading digital marketing platform that provides technology and services to consumer-packaged goods (CPGs) brands and retailers to seamlessly target audiences, optimize marketing performance and drive sales. Through its proprietary cloud platforms: Promotions, Media, Audience, and Analytics, Quotient offers a powerful suite of solutions, including personalized digital coupons and advertising. Quotients shopper and data network is unparalleled, with retail partners representing almost $400 Billion in sales and more than 20 million monthly unique mobile visitors through its Coupons.com properties. By combining technology, data and distribution, Quotient serves hundreds of CPGs, such as Clorox, Procter & Gamble, General Mills and Kelloggs, and retailers like Albertsons Companies, CVS, Dollar General, Kroger and Walgreens. Founded in 1998, Quotient is based in Mountain View, California with offices across the US, as well as internationally in Bangalore, Paris, and London. Learn more at Quotient.com, and follow us on Twitter @Quotient.

Posted Date
01/26/2020

Listing ID
73604868
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