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Intern - IT Infrastructure

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The Christ Hospital Health Network


Job Title: Intern - IT Infrastructure Shift: Temporary Job Overview: We are looking for someone who is passionate about technology with a strong work ethic and commitment to delivering the highest quality of service & support. The Field Support Technician is responsible for the administration, management and optimization of all user related devices for The Christ Hospital Health Network. Support will be provided via phone/email, in person, and remote control. For this position there is a strong need for someone with excellent communication & problem-solving skills. Education: High School Diploma or equivalent Desired Certifications: + A+ Certification + MCP Experience: Entry level or previous desktop support Required Skills & Knowledge: + Demonstrate good communication (verbal and written), organization and interpersonal skills with the ability to work effectively individually and with a team. + Ability to work independently, assume responsibility and exercise good judgment. + Ability to work effectively in a service-oriented environment. + Demonstrated ability to support Windows XP/7/10 in an enterprise environment. + Demonstrated excellent customer service skills necessary to work with novice to advanced computer users. Including the ability to walk clients/users through problem solving process using pertinent questions & techniques. + Diagnosing and solving hardware/software issues + Good working knowledge of wireless communications, wiring/cabling, or similar preferred + Configure & install new workstations, peripheral equipment and software + Support audio & video equipment in conference rooms + Key technical skills: + Window XP/7/10 + Microsoft Office 365 + Active Directory + Antivirus/Malware software experience + Imaging using SCCM or similar + Remedy or similar ticket tracking/resolution experience + Mobile device support + LAN/WAN troubleshooting
Associated topics: equipment, infrastructure, maintain, maintenance, network, satellite, server, system specialist, system technician, technician
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