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Customer Service Representative - Entry Level Account Coordinator


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Company

Innovision Dynamics

Description

Innovision Dynamics: Client Management - Rookie Managers Wanted (Entry Level)

Under moderate supervision, acts as a liaison between the business customer and the client within specific sectors of business. The Client Management team is responsible for all aspects of new and previous customer acquisitions through sales.

This position is entry-level sales to potential customers. All successful trainees will be cross-trained into a management capacity within weeks. These employees will also be trained in human resources within 1 - 2 months, in preparation for our national expansion.

We don't hire managers. We train top-performers into management.

OUR ESSENTIAL FUNCTIONS

  • Manage new business accounts satisfaction and knowledge of our client.
  • This job involves in-person sales to business owners.
  • Act as a mentor/coach/supervisor to subordinates.
  • Consult with customers to complete a needs assessment.
  • Trains the customer on use and feature functionality the client s website.
  • Communicates the customer s needs/expectations to appropriate personnel.
  • Notifies supervisor/management team of any application issues.
  • Interacts with our Sales & Marketing Management team on various issues.
  • Supervise customers on placing orders.
  • Analyze the market to determine an approach to new or existing customers.


OUR KNOWLEDGE AND SKILLS

  • Developing professional expertise. Working with coaches to further develop management and leadership skills.
  • General knowledge of supervising employees.
  • General knowledge of human resources.
  • Able to successfully train and mentor.
  • Able to train customers to increase customer retention and satisfaction
  • Able to communicate with customers and provide outstanding customer service.
  • Able to meet aggressive deadlines.
  • Self-starter, willing to learn and increase knowledge.

WORKING CONDITIONS

  • Typical office setting with environmentally controlled conditions. Although most duties will be performed with national renowned big box retail chain.
  • Team environment with individual accountability.
  • One-on-one coaching and training with the management team
  • Group training and role-play scenarios.
  • Dedicated human resources to assist employees in reaching their goals.

Posted Date
07/30/2019

Listing ID
72726105
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