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Operations CSR Lead (Janitorial/Cleaning)

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Job Summary: The Customer Service Representative Operations/Lead (CSR Ops Lead) assists the Operations teams and other site staff in maintaining the cleanliness and safety at Washington Park, Fountain Square, Zeigler Park, Memorial Hall and Over-the-Rhine District in accordance with established policies and procedures. The CSR Op Lead is an integral to our success at supplying a quality experience to every visitor to our public spaces and Over-the-Rhine. He or she is also responsible for adhering to company policies and providing excellent customer service to all patrons and partners. This is a full-time hourly position. Tasks: The CSR Op Lead's responsibilities include, but are not necessarily limited to, working with the Operations/Asset managers and staff to accomplish the following: Excellent Customer Service: Greet visitors at public spaces and public streets. Make eye contact, engage visitors to the city and/or events with a friendly greeting. Engage visitors if their behavior conflicts with a posted rule or regulation Provide directions, information, city information or recommendations to visitors to the area as needed. Maintain a positive, professional environment in full compliance with all applicable laws, regulations, policies, procedures, and overall 3CDC standards of operations and customer service. Teamwork and Leadership Ability to take direction from and report information to direct supervisor. Delegates tasks to a team and leads by example to achieve goals. Completes required paperwork and checklists for shifts in a timely and thorough manner. Previous experience training or leading teams preferred. Operations and Safety Manual litter collection, emptying trash cans, cleaning up spills, graffiti removal, and other duties as directed. Maintain the cleanliness and safety standards of all civic spaces through constant site upkeep, observation, and communication. Ensure physical environment, including equipment, is in good working condition for every guest. Provide written reports of broken infrastructure, graffiti on private property, broken equipment, maintenance issues, and tasks as completed. Event Operations: Set up and break down events at public spaces according to diagrams and plans provided by supervisor on duty. Focus on intense cleaning, trash collection/emptying and general tidiness during each event. Observe and report: while on patrol be watchful for unwanted behaviors or criminal activity and report to appropriate supervisors. Controlling and managing crowds, performing Guest services functions. (i.e. Directing guests). Hold full and part-time staff accountable during shifts Complete inventory and make recommendations for supplies Be main contact for event and operations supervisor and disseminate event needs to site staff Review checklists to keep operations staff accountable Weekly meetings with site supervisors Provide training to both full and part time site staff, to ensure everyone is following Standard Operating Procedures at each site. This job description is not intended to be all inclusive. The employee will also perform other reasonably related business duties as assigned by their immediate supervisor and other management as required. Qualifications: Applicants must have a valid driver license with no more than 6 points3-5+ years of operations, customer service experienceSwift and courteous customer service skills.Personable, positive and enthusiastic attitude with capability to deal effectively with people (both internal and external).Able to make good decisions quickly in stressful situations.Sense of initiative with desire to become truly involved in the development of our civic spaces, garages, and Over-the-Rhine District.Works well in teams or as an individual. Receives, delegates, and completes tasks in a professional and timely manner.Able to quickly adapt to needs of business and manage changing priorities.Prior experience with equipment used for pressure washing, snow removal, and cityscape maintenance preferred.Prior supervisory or lead experience preferred.Be able to work 35-40 hours per week, holidays, primarily evenings and weekends.Able to pass criminal and background checks. Licenses, Credentials, Certifications: N/A Skills or specialized knowledge: Excellent oral and written communication skills Excellent organizational skills, work habits and consistent follow through Ability to manage multiple tasks and deadlines through self-organization and prioritization Strong sense of self-confidence and ability to learn quickly Must be able to maintain the highest degree of confidentiality. Physical and Mental Demands: Job requires lifting at least 50lbs. and at least 8 hours on one's feet in the elements. Digital dexterity and hand/eye coordination in operation of equipment. Able to speak and hear patrons and staff on the phone or in person. Body motor skills sufficient to enable employee to move around the office environment. Additional mental requirements: compare, decide direct, problem solve, analyze, instruct, and interpret. The ability to work well under stress. Disclaimer: This job description does not constitute a written or implied contract of employment. It is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change the job duties and responsibilities as the need arises.

Organizational Overview:

3CDC is a private, non-profit, full-service, real estate development and finance organization focused on revitalizing Cincinnati's urban core in partnership with the City of Cincinnati and the Cincinnati corporate community. 3CDC's work is specifically focused on the Central Business District and in the Over-the-Rhine neighborhood. 3CDC invests in and develops residential, office and retail properties, parking facilities and civic spaces. 3CDC also manages multiple real estate assets and provides event production services and management for four major civic Spaces - Fountain Square, Washington Park, Zeigler Park and Memorial Hall. With an annual operating budget of $9.1 million, 3CDC has a staff of close to 80 full time and 120 part-time employees engaged in real estate development, asset management, event production, civic space operations, marketing, public relations, fundraising, finance and accounting. To date, 3CDC has invested in real estate projects totaling over one billion dollars. In addition, 3CDC manages over 29 assets with annual operating revenues totaling more than $25 million.3CDC also manages The Cincinnati Equity Fund and the Cincinnati New Markets Fund (the Funds). These investment funds, totaling about $149 million, provide necessary financial capital to 3CDC's development projects.
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