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Restaurant General Manager

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First Watch Restaurants


Restaurant General ManagerMajor Purpose:To act as the General Manager who is responsible for supporting the mission, vision and values of First Watch Restaurants through all that he/she does in their role every day. The General Manager will work towards accomplishing stated goals and objectives to achieve desired results while focusing on the long-term profitability of the company and developing restaurant management and staff. Job DescriptionEvaluate managerial staff, along with the Regional Manager, with formal evaluations, and regularly evaluate managerial staff informallyEvaluate hourly staff, along with the Operations Manager, with formal evaluations, and regularly evaluate hourly staff informallyLead and run a shift effectively and develop and train Operations Managers to do the sameConduct and determine regular managerial staff meetings and team member meetingsSet goals and assignments for managerial and hourly team members, including recognizing good performance and coaching poor performersDelegate management responsibilities to managerial staff and assign tasks to team members, and ensure all required responsibilities and tasks are performed and completed effectivelyExecute effectively and train other managers to do the same - use of the Daily Shift Card and Red BookTrain management/staff in all proper EOD procedures, including bankingUtilize "time chit" method of daily employee performance reviewEnsure maintenance of a safe and harassment free workplaceEntrusted to take quick and responsible action in solving problems and to use reason when dealing with employee disciplinary issues and handling customer complaintsInitiate and follow-up of phone call and email communications in a timely manner and as appropriate Additional Responsibilities:Forecast and determine scheduling needs for the individual restaurantPrepare and post weekly work schedules, and ensure the schedule is implemented properlyAddress issues resulting from critical violations on Health or Steritech Inspections in a timely and professional mannerSafeguard all company assets, including funds, equipment, and the facility and take appropriate action as and when necessaryAccurately complete payroll, weekly, mid period and EOP administration work properlyEffectively promote First Watch outside the restaurantObtain and maintain safe food handler certificationsThrough communication with the Operations Manager, Regional Manager and Home Office, handle customer and staff incidents, accidents, injuries and complaints in a timely and efficient mannerRegularly interview applicants for employment, make hiring decisions for the restaurant, and regularly coach and include other managers in the processRegularly channel communication up through the Director of Operations and Regional Vice PresidentEnsure and maintain appropriate managerial and hourly staffing levels at the restaurantEffectively plan and lead weekly manager meetings and monthly server meetingsPerform ongoing inspections in all areas of the restaurant and take any and all appropriate actionEnsure compliance with federal, local, and state laws, company policies and procedures Staff/Budgetary Responsibilities: The General Manager will typically have 1-2 direct reports and be responsible for a staff of up to 40 employees. The General Manager will be responsible for revenue operations in excess of one million dollars. Job RequirementsA High School DiplomaBachelors of Arts - concentration in food & beverage, business, marketing or management is preferredMinimum three to five years of experience in a service-oriented, hospitality industry such as hotel, resort, restaurant, retail, entertainment venue preferredMust have completed Culinary and Food Expert (CAFE) training programEffective oral and written communication skillsRegularly work 50-55 hours per weekMust hold a valid driver's license and drive for company business as requiredAbility to manage, lead, coach, teach and train others, including with respect to management responsibilities, culinary duties, and host and service dutiesKnowledge of accounting and financial management principals with focus on budgeting and forecasting revenue goals and objectivesHuman Resources management skills in employee relations, recruiting and retention and employee recognitionAbility to supervise and oversee employees in roles from entry level to mid-level managementAbility to work with no supervision and prioritize all operations of the restaurantAbility to make difficult and quick decisionsAdvanced analytical and problem solving skillsExcellent computer skills with emphasis on MS operating systemsExceptional organizational skills and attention to detailStrong communication, presentation and writing skillsAbility to communicate effectively with all levels of managementAbility to work well under pressure in a fast paced, dynamic environmentAbility to multitask and prioritize effectivelyAbility to effectively manage teams as well as work effectively as part of a teamPassion for providing excellent service and quality Additional Physical Requirements:Must be able to continuously see. Must be able to frequently stand, walk, view computer monitors, give & receive oral communication, bend, squat, reach above shoulder level, and discern color. Must be able to occasionally sit, drive, type, and make fine discriminations in soundMust be able to regularly lift/carry up to 20 lbs.; occasionally lift/carry up to 40 lbs.Must be able to do repetitive simple grasping, fine manipulation, and pushing & pulling on a frequent basisMust be able to tolerate temporary exposure to extreme temperatures and temperature changes

Back in 1983, there was no breakfast restaurant-focused category, really. Then the original First Watch opened with the idea that people want a Breakfast, Brunch and Lunch restaurant that doesn't moonlight with steaks or anything else later in the day.First Watch is always looking for dedicated, service-oriented, hard-working people to help bring our customers the world's best Breakfast, Brunch and Lunch.Here's what you can look forward to - a great place to work, a rewarding job working with fun people, all at a restaurant where you can make money. Basically, if you work for us, you work for one of the best restaurant companies in the entire universe.And, our benefit package is among the best in the entire industry. First Watch offers health insurance, flexible scheduling, paid vacations, 401K and tuition reimbursement for eligible students.So what are you waiting for? Apply today, and have all your nights free.
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