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IT Intern

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General Purpose In this role, you will provide end user support and maintenance of the computer desktop environment by resolving problems, installing hardware and software solutions, and supporting the internal IT Servicedesk. You will assist in administration and internal support of the company's PCs, printers, mobile phones and related equipment. Tasks include end user support and performing PC maintenance, upgrades and configurations. Essential Duties and Tasks Follow all safety rules and regulations; wear PPE. Read, understand and follow work instructions. Follow quality requirements to meet or exceed specifications. Effectively communicate with employees from your own and other departments to ensure a team environment. Must be able to work scheduled hours and overtime as needed. Must be able to lift 50lbs. Answer positively and successfully computer, software, voice, ERP or any business applicable questions offered by ProAmpac employees in person, via phone and email. Escalate service requests that cannot be resolved by the IT Intern to an IT Analyst. Implement Corporate IT Projects and Initiatives under the direction of IT Operations Service Manager. All other duties as assigned. Qualification, Education and Experience Working toward an Associate's Degree (A. A.) or Bachelors Degree in a computer related field or equivalent from a two-year college, technical school, or four-year university Experience with supporting Microsoft Technologies including, but not limited to Windows Workstation and Office. Ability to follow documented policies and procedures. Trouble shooting/problem solving skills Other Duties Always take ownership and be accountable for your actions. This job description is a tool for you to follow while at ProAmpac. Other job duties may be assigned to you, this outline is not to be considered a detailed description and you may have other duties/projects assigned to meet business needs. Good and reliable attendance, positive attitude and at or above job specific metrics and/or goals will reflect on your annual review. Always take ownership of your job and team. EEO Statement ProAmpac provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other classification protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. EOE - M/F/Disability/Vets
ProAmpac Category: Technology , Keywords: IT Specialist
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